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SingleView - Subscription Management for Publishers and Business Information Providers

SingleView Subscription Manager gives business to business publishers a single customer database to support key business processes and interactions with customers and prospects right across the business. All business units have an up to date and accurate view of customers and activities by using Single View removing the inefficiencies and costs of using multiple databases.

SingleView has modules to support the following:

  • Advertising Sales
  • Customer Services
  • Database marketing
  • Campaign management including sending emails and tracking responses.
  • Tele-sales
  • Subscription Management and Renewals
  • Complex product types
  • Online Services and Hard Copy Fulfillment
  • Web based sales and e-commerce
  • Book sales
  • Conferences and event management
  • Key account management
  • Link to social networks
  • Enquiry and complaints management
  • Real-time ‘dashboard’ sales reporting and analysis
  • Link to financial systems
  • Workflow and business process automation
SingleView Subscription Manager for publishers

Key Benefits

  • Can be accessed from anywhere (mobile phones, web …etc). and even offline access is available.
  • Ease of use – uses familiar Microsoft ‘look and feel’
  • Integrated with Outlook so users get up to speed very quickly
  • Gives sales teams more time for selling by streamlining admin.
  • Proven track record in supporting complex publishing operations and processes
  • Speed of implementation and payback – Cloud based or on-site
  • Investment protection based on standard Microsoft technology - Dynamics CRM
  • Flexibility – can be changed quickly to meet new business requirements without need for expensive programing
  • Helps maximise the value of your customers across the business
  • Provides managers with ‘real-time’ accurate, up-to-date sales and performance information so they can manage more effectively
  • Hosted solution avoids need for an expensive in-house IT infrastructure
  • Scaleable – from one to hundreds of users using standard Microsoft technology

Next Steps

Our team will work with you to scope and understand your requirements. We will jointly develop a project plan to cover all aspects of the implementation including training and any data migration that may be required. We will appoint a project manager to work with you. Once your requirements have been scoped we will then quickly configure the system and work with you to test the system to ensure that Single View works how you want it to work.

Our Approach

To find out more about SingleView Subscription Manager please email info@smartimpact.com or phone us on +44 (0) 20 8144 3207