What is Dynamics CRM?
Microsoft Dynamics CRM is a web-enabled customer relationship management solution that automates the tasks of sales personnel, customer service employees, call centre agents and marketing professionals.
The resultant decrease in sales cycles and sharper focus on customer service means greater customer loyalty and increased profits.
Using the familiar Microsoft Outlook interface and through tight integration with Microsoft Office tools, Microsoft Dynamics CRM is designed to 'work the way you do'; providing a fast, flexible and affordable system that will help you streamline your business processes, improve efficiency and remain competitive.
How Can We Help?
Since each client we do work for is unique, we develop custom-made solutions that incorporate the best mix of Microsoft products. One of these is the Customer Relationship Management (CRM) software package which greatly assists companies in the areas of sales, customer service and marketing.
Because we’re experts in the field, Smart Impact is able to assist customers wishing to take advantage of the many benefits of Dynamics CRM. We also welcome other developers and resellers wishing to outsource this type of work. Our versatility extends to the installation and configuration of Dynamics CRM, SQL Server and Exchange Router, the development of plug-ins, customer work flows and custom pages. Our custom development work includes:
- Membership Management System
- Subscriptions Management System
- Sales & Marketing Reporting and Dashboards
- Audit trail integration
- Custom auto-numbering
- Custom mass mailing systems with document attachment facilities
- Postcode look-ups
- Bank account validation
- Listing of all records within a radius of a postcode or area
- Automatic exchange rate calculations
- Custom multiple keyword search
- Electronic payment processing systems integration (BACS, SecPay, etc)
- Integration of Microsoft Dynamics CRM with other systems
- Development and integration of intranet sites using SharePoint
