Privacy policy

smartimpact is committed to protecting your privacy. Any information you choose to give us will be stored securely and used with respect.

We are registered with the Information Commissioner’s Office and have policies and procedures in place to ensure we comply with the Data Protection Act 1998.

Any queries about your personal information should be sent to:
Ahmed Eltohamy
Data Controller
smartimpact Ltd
Alliance House
12 Caxton Street
T: +44 (0) 845 544 2043

Your rights

You have the right to see the information we hold about you. If you would like to receive a copy of the information please send a letter addressed to the Data Controller at the address above, along with a cheque for £10 made payable to smartimpact Ltd. We will respond within 40 days of receiving your letter.

Contacting you

We tend to use email as our main way of communicating with customers but we will only contact you in this format if you have given us permission to. By signing up to our emails you are giving permission.

Sharing your information

Information you provide will only be used by us for the intended purpose(s). We do not share personal information on our customers and we will never sell your personal information to another company.

Protecting your information

Looking after your information is important to us. We take reasonable steps to ensure that all information is stored safely and securely, whether it is in paper or electronic format. We will also only keep your information for as long as is necessary.

It’s your choice

You only have to give us as much information about yourself as you feel comfortable with. But there will be times when we will not be able to fulfil requests without all the information, for example with training bookings or sending you email news without your email address.

You are entitled at any time to unsubscribe from our communications. If you wish to be completely removed from our database we will do this within 28 days of receipt of the request.

If you would like to change your communication preferences at any time please contact the Data Controller.

Making a complaint/finding out more

You have the right to make a formal complaint about how we are managing your information. Any complaints should be sent to the Data Controller in writing to the address above.

More information on the Data Protection Act 1998, your rights and our responsibilities can be found at the Information Commissioner’s Office website at

Changes to this policy

We are continually working to ensure we look after our customers’ data in the best way. To that extent we sometimes need to update this policy so please make sure you regularly check this page for any amends.

This policy was last amended in July 2015