Since each client we do work for is unique, we develop custom-made solutions that incorporate the best mix of Microsoft products. One of these is the Customer Relationship Management (CRM) software package which greatly assists companies in the areas of sales, customer service and marketing.

What exactly is Dynamics CRM?

Microsoft Dynamics CRM is a web-enabled customer relationship management solution that automates the tasks of sales personnel, customer service employees, call centre agents and marketing professionals. The resultant decrease in sales cycles and sharper focus on customer service means greater customer loyalty and increased profits.

CRM Core Modules

Sales
Designed to help bring companies sales teams quickly up to speed, Microsoft Dynamics CRM boosts sales productivity, streamlines sales cycles and automates lead management. Customer Service
The proven customer service solutions of Dynamics CRM, transforms customer service into an invaluable asset. Utilising the advanced customer service software, issues can be quickly handled and resolved. As the entire process is automated, consistent customer service is delivered and costs are reduced.
Marketing
The Dynamics CRM marketing management and automation software allows clients to market their products and services more effectively.

How Can Smart Impact Help You?

Because we’re experts in the field, Smart Impact is able to assist customers wishing to take advantage of the many benefits of Dynamics CRM. We also welcome other developers and resellers wishing to outsource this type of work. Our versatility extends to the installation and configuration of Dynamics CRM, SQL Server and Exchange Router, the development of plug-ins, customer work flows and custom pages. Our custom development work includes: