Get the smartimpact team's comment and opinion on everything CRM and beyond.
Back to basics: Membership CRM
09 August 2018 by Lauren Smith
We’ve recently been engaged in conversations with a number of membership associations where it became clear they didn’t have a clear idea about what a modern, integrated CRM system could do for them. Read more
Are you stuck on a legacy CRM system?
02 August 2018 by Lauren Smith
Unless you’ve been living in a vacuum recently, you’ll know that audiences expect you to be aware of their wants and needs and communicate with them accordingly. However, many membership bodies are still struggling to meet expectations because their traditional legacy systems have fallen behind. Read more
Why you should upgrade your Dynamics CRM to Dynamics 365
26 July 2018 by Naresh Raj
Microsoft Dynamics is the leading membership CRM among membership associations, with over 15% market share and rising. So, like many other membership organisations, you might be using Microsoft Dynamics CRM but are you getting all you can from it? Read more
6 common membership CRM system misconceptions
19 July 2018 by Steve Sydee
In any membership CRM project, there is always a lot of work involved to take a system live, and keep it fit for purpose as your organisation develops. At smartimpact, we are often called in by organisations who have become disappointed with their current CRM partner, to do our project ‘rescue & relaunch’ service. Read more
5 questions for your membership CRM supplier pt2
05 July 2018 by Steve Sydee
Last week I gave you two of the five key questions you should be asking your current or potential CRM supplier. This post covers the final three questions so, without further ado, let’s find out what they are... Read more