Get the smartimpact team's comment and opinion on everything CRM and beyond.
Automated profiling and GDPR
22 November 2017 by smartimpact team
With the fine detail still being worked out by the EU and the Information Commissioner’s Office, it’s important to keep up to date with developments around the General Data Protection Regulation (GDPR). Read more
GDPR - what you need to know
25 October 2017 by smartimpact team
The new General Data Protection Regulation (GDPR) comes into force on 25th May 2018, but do you know how it will affect you and your members? Here’s five things you should know. Read more
Building on ‘engagement moments’
25 September 2017 by smartimpact team
We’ve recently been talking about member engagement and how focusing on improving engagement is the key to success for membership organisations. Read more
Benchmarking - how do you compare?
29 August 2017 by Ahmed Eltohamy
This year’s membership benchmarking report by Sue Froggatt has now been published and it contains some really interesting insights. Read more
Make the right CRM choices Pt 2
31 July 2017 by Nick Rosewall
In last month’s blog I gave a couple of tips for finding the right CRM solution. Now that you’ve done that (and I’m sure decided upon Microsoft Dynamics) it’s time to find the right CRM provider. Read more