Get the smartimpact team's comment and opinion on everything CRM and beyond.
How can organisations measure member engagement?
19 April 2017 by Ahmed Eltohamy
Every organisation, whether it realises it or not, has a culture through the actions of its people and those it comes into contact with. Read more
Takeaways, buzzwords and chatbots
13 March 2017 by Nick Rosewall
Also known as ‘what happened at the dotmailer summit 2017’. One of the highlights of March this year was our attendance at the inaugural dotmailer summit. Read more
New Year New Opportunity for Association Leaders
18 January 2017 by Ahmed Eltohamy
The start of a new calendar year is a time when people make change. Some want to and some are actively encouraged to but whichever way it happens there is always change. Read more
Putting the ‘R’ into CRM
08 December 2016 by Nick Rosewall
Like many, the nature of our jobs at smartimpact means we spend a fair amount of time sat at our desks hunched over a laptop. But it’s always good to get out & about, meet people and share best practice - putting the ‘R’ into CRM, if you like. Read more
Letting your CRM take the heat out of events
11 April 2016 by smartimpact team
Have you ever considered getting your CRM to manage more than just contact data? Ever wondered if it could manage your events? And I’m not talking about it just recording bookings or attendance fed in from a third party-system or your website CMS. Read more