Get the smartimpact team's comment and opinion on everything CRM and beyond.
Automated profiling and GDPR
22 November 2017 by smartimpact team
With the fine detail still being worked out by the EU and the Information Commissioner’s Office, it’s important to keep up to date with developments around the General Data Protection Regulation (GDPR). Read more
How good is your CRM supplier at integrating systems?
11 November 2014 by smartimpact team
This blog is part of an ongoing series where I’ll look at various aspects of successful CRM projects and focus on some key areas that often lead to project failure or under performance. Today, I’m thinking about integration and hope to cover some insights and some of the questions you can ask to make sure you get this right in your organisation. Read more
New Social Insights in Microsoft Dynamics CRM 2013
11 December 2013 by smartimpact team
In all the Dynamics CRM 2013 hubbub about the new look and feel, extra functionality, ease of use, business process tracking, and so on, one announcement that we at smartimpact think is really interesting has gone rather unnoticed. Read more
Microsoft Dynamics CRM 2013 new look and feel
11 November 2013 by smartimpact team
At last, to great excitement, Microsoft Dynamics CRM 2013 has been released, and it is a big change to move things forwards. There are lots of functional changes, some technical differences, but the immediate impression is of the new look and feel which we’ll discuss in this smartimpact CRM article. Read more