Blog

Get the smartimpact team's comment and opinion on everything CRM and beyond.

Automated profiling and GDPR

Automated profiling and GDPR

22 November 2017 by smartimpact team

With the fine detail still being worked out by the EU and the Information Commissioner’s Office, it’s important to keep up to date with developments around the General Data Protection Regulation (GDPR). Read more

How good is your CRM supplier at integrating systems?

How good is your CRM supplier at integrating systems?

11 November 2014 by smartimpact team

This blog is part of an ongoing series where I’ll look at various aspects of successful CRM projects and focus on some key areas that often lead to project failure or under performance. Today, I’m thinking about integration and hope to cover some insights and some of the questions you can ask to make sure you get this right in your organisation. Read more

New Social Insights in Microsoft Dynamics CRM 2013

New Social Insights in Microsoft Dynamics CRM 2013

11 December 2013 by smartimpact team

In all the Dynamics CRM 2013 hubbub about the new look and feel, extra functionality, ease of use, business process tracking, and so on, one announcement that we at smartimpact think is really interesting has gone rather unnoticed. Read more

Microsoft Dynamics CRM 2013 new look and feel

Microsoft Dynamics CRM 2013 new look and feel

11 November 2013 by smartimpact team

At last, to great excitement, Microsoft Dynamics CRM 2013 has been released, and it is a big change to move things forwards. There are lots of functional changes, some technical differences, but the immediate impression is of the new look and feel which we’ll discuss in this smartimpact CRM article. Read more