Get the smartimpact team's comment and opinion on everything CRM and beyond.
Time to change your Microsoft Dynamics membership CRM supplier?
12 November 2018 by Steve Sydee
Microsoft Dynamics 365 is a great product for all sorts of membership associations. Its functional content has been nurtured by a growing number of specialist Dynamics partners for many years now. Read more
Grow Membership with Microsoft Dynamics Social Engagement
02 November 2018 by Steve Sydee
Social media is a vast and noisy world with millions of things going on at once. But somewhere within that background noise, there will be some people, messages and activities which could be really important to your organisation to find, understand, engage and address. Read more
Building on ‘engagement moments’
28 September 2018 by Steve Sydee
We’ve recently been talking about membership engagement and how focusing on improving member engagement is the key to success for membership organisations. Read more
Back to basics: tips on working with your Membership CRM supplier
13 September 2018 by Steve Sydee
As part of our ‘back to basics’ series, we’ve looked at what good Membership CRM systems can do for your organisation, and some of the things you can do to drive internal adoption through good planning and management. Today, we’ll have a look at effective working with suppliers, so you can get a productive and long-term relationship from which everyone benefits. Read more
6 common membership CRM system misconceptions
19 July 2018 by Steve Sydee
In any membership CRM project, there is always a lot of work involved to take a system live, and keep it fit for purpose as your organisation develops. At smartimpact, we are often called in by organisations who have become disappointed with their current CRM partner, to do our project ‘rescue & relaunch’ service. Read more