Get the smartimpact team's comment and opinion on everything CRM and beyond.
Exploring Dynamics 365 for Talent
13 December 2018 by Naresh Raj
Do you need an employee centric solution that takes your common HR functions and brings them together in a meaningful way for both your managers, HR staff and your prospective and current employees? Microsoft Dynamics 365 for Talent might be the answer for you. Read more
What should a fully integrated system include?
05 December 2018 by Naresh Raj
We hear about ‘system integration’ all the time but what does it mean exactly and what features should a fully integrated system include? Integrated systems can talk to each other and share data for the overall benefit of your organisation and members, whilst still allowing for all of them to be used separately if needed. Read more
Artificial Intelligence for Membership bodies
12 October 2018 by Naresh Raj
We’ve covered a lot about CRM basics in membership recently, so we thought we’d look at some more advanced technology. One term you would have heard everywhere over the past few years is Artificial Intelligence (AI). So let's explore that... Read more
Why you should upgrade your Dynamics CRM to Dynamics 365
26 July 2018 by Naresh Raj
Microsoft Dynamics is the leading membership CRM among membership associations, with over 15% market share and rising. So, like many other membership organisations, you might be using Microsoft Dynamics CRM but are you getting all you can from it? Read more
The holy grail of system integration
26 March 2018 by Naresh Raj
One of the most popular buzzwords of the modern digital world is ‘integration’, particularly relating to business systems. But what does this mean in practical terms and why should we all be focusing on doing this? Read more