Get the smartimpact team's comment and opinion on everything CRM and beyond.
How can organisations measure member engagement?
19 October 2018 by Ahmed Eltohamy
Every organisation, whether it realises it or not, sets its culture through the actions of its people and those it comes into contact with. So how do you make sure your culture embraces your membership base and keeps them fully engaged? Meet the smartengagement Index. Read more
GDPR - what you need to know
25 October 2017 by Ahmed Eltohamy
The new General Data Protection Regulation (GDPR) comes into force on 25th May 2018, but do you know how it will affect membership management you and how your members engage with you? What changes will you need to put in place within your Membership CRM database? Here are five things you should know. Read more
Benchmarking - how do you compare?
29 August 2017 by Ahmed Eltohamy
This year’s membership benchmarking report by Sue Froggatt has now been published and it contains some really interesting insights. Read more
Spreading the engagement word
03 May 2017 by Ahmed Eltohamy
We’re all about engagement at the moment. Not the ‘hearts & flowers’ sort but the ‘connecting with your members’ sort. Read more
New Year New Opportunity for Association Leaders
18 January 2017 by Ahmed Eltohamy
The start of a new calendar year is a time when people make change. Some want to and some are actively encouraged to but whichever way it happens there is always change. Read more