Blog

Get the smartimpact team's comment and opinion on everything CRM and beyond.

How can organisations measure member engagement?

How can organisations measure member engagement?

19 October 2018 by Ahmed Eltohamy

Every organisation, whether it realises it or not, sets its culture through the actions of its people and those it comes into contact with. So how do you make sure your culture embraces your membership base and keeps them fully engaged? Meet the smartengagement Index. Read more

GDPR - what you need to know

GDPR - what you need to know

25 October 2017 by Ahmed Eltohamy

The new General Data Protection Regulation (GDPR) comes into force on 25th May 2018, but do you know how it will affect membership management you and how your members engage with you? What changes will you need to put in place within your Membership CRM database? Here are five things you should know. Read more

Benchmarking - how do you compare?

Benchmarking - how do you compare?

29 August 2017 by Ahmed Eltohamy

This year’s membership benchmarking report by Sue Froggatt has now been published and it contains some really interesting insights. Read more

Spreading the engagement word

Spreading the engagement word

03 May 2017 by Ahmed Eltohamy

We’re all about engagement at the moment. Not the ‘hearts & flowers’ sort but the ‘connecting with your members’ sort. Read more

New Year New Opportunity for Association Leaders

New Year New Opportunity for Association Leaders

18 January 2017 by Ahmed Eltohamy

The start of a new calendar year is a time when people make change. Some want to and some are actively encouraged to but whichever way it happens there is always change. Read more