Get the smartimpact team's comment and opinion on everything CRM and beyond.
How can organisations measure member engagement?
19 October 2018 by Ahmed Eltohamy
Every organisation, whether it realises it or not, sets its culture through the actions of its people and those it comes into contact with. So how do you make sure your culture embraces your membership base and keeps them fully engaged? Meet the smartengagement Index. Read more
Building on ‘engagement moments’
28 September 2018 by Steve Sydee
We’ve recently been talking about membership engagement and how focusing on improving member engagement is the key to success for membership organisations. Read more
7 key member engagement statistics
25 June 2018 by Steve Sydee
On June 20th, smartimpact and MemberWise ran a Select CRM seminar in London, with around 30 membership associations attending, ranging from large to very small. The session was aimed at helping organisations identify how to find and select suppliers to help migrate them from old or no-longer-fit for purpose systems. Read more
Legacy membership database v CRM: what’s the difference?
19 June 2018 by Steve Sydee
Are you still stuck on a legacy membership database, or feel you aren’t getting the best out of your CRM? Then read on... Read more
Spreading the engagement word
03 May 2017 by Ahmed Eltohamy
We’re all about engagement at the moment. Not the ‘hearts & flowers’ sort but the ‘connecting with your members’ sort. Read more