Get the smartimpact team's comment and opinion on everything CRM and beyond.
If you always do what you’ve always done...
04 January 2018 by Naresh Raj
If you’ve been organising your events the same way you’ve always done it, it’s time for a change. I’m not talking about the type of events you run, necessarily, or the content or style of them. I’m referring to how you organise them - what systems and processes you have in place and where you invest most of your time and effort. Read more
Spreading the engagement word
03 May 2017 by Ahmed Eltohamy
We’re all about engagement at the moment. Not the ‘hearts & flowers’ sort but the ‘connecting with your members’ sort. Read more
Takeaways, buzzwords and chatbots
13 March 2017 by Becky Reid
Also known as ‘what happened at the dotmailer summit 2017’. One of the highlights of March this year was our attendance at the inaugural dotmailer summit. Read more
Putting the ‘R’ into CRM
08 December 2016 by Naresh Raj
Like many people nowadays, the nature of our jobs at smartimpact means we spend a fair amount of time sat at our desks hunched over a laptop. But it’s always good to get out and about, meet people to talk about association management software, and share best practice - putting the ‘R’ into CRM, if you like. Read more
Letting your CRM take the heat out of events
11 April 2016 by Naresh Raj
Have you ever considered getting your CRM to manage more than just contact data? Ever wondered if it could manage your events? And I’m not talking about it just recording bookings or attendance fed in from a third party-system or your website CMS. Read more