Blog

Get the smartimpact team's comment and opinion on everything CRM and beyond.

The holy grail of system integration

The holy grail of system integration

26 March 2018 by Naresh Raj

One of the most popular buzzwords of the modern digital world is ‘integration’, particularly relating to business systems. But what does this mean in practical terms and why should we all be focusing on doing this? Read more

Benchmarking - how do you compare?

Benchmarking - how do you compare?

29 August 2017 by Ahmed Eltohamy

This year’s membership benchmarking report by Sue Froggatt has now been published and it contains some really interesting insights. Read more

Make the right CRM choices Pt 2

Make the right CRM choices Pt 2

31 July 2017 by Charbel Abi-Maroun

In last month’s blog I gave a couple of tips for finding the right membership CRM solution. Now that you’ve done that (and I’m sure decided upon Microsoft Dynamics 365 - the top membership CRM) it’s time to find the right membership CRM provider. Read more

Make the right CRM choices pt 1

Make the right CRM choices pt 1

27 June 2017 by Charbel Abi-Maroun

It might sound like a sales pitch when a membership software provider writes or presents about choosing the best membership CRM provider & system for you, and sometimes it is. But not this time. It’s important that the supplier and membership organisation work closely together building on the right platform.  Read more

Takeaways, buzzwords and chatbots

Takeaways, buzzwords and chatbots

13 March 2017 by Becky Reid

Also known as ‘what happened at the dotmailer summit 2017’. One of the highlights of March this year was our attendance at the inaugural dotmailer summit. Read more