Blog

Get the smartimpact team's comment and opinion on everything CRM and beyond.

Is your organisation getting any (CRM) satisfaction?

Is your organisation getting any (CRM) satisfaction?

24 November 2015 by Naresh Raj

It seems that, whilst membership organisations are definitely making progress in adopting digital systems to better service members, there is still a way to go if the results of the recent Memberwise Harnessing the Web 2015 survey are anything to go by. Read more

Personalising for a Better Member Experience

Personalising for a Better Member Experience

05 February 2015 by Ahmed Eltohamy

I recently did a joint presentation at the Memberwise ‘Harnessing the Web’ Conference with web agency Pixl8 Interactive. Our focus was how to provide members and/or customers with a personalised web service that goes beyond simple self-service. Read more