Insight into member focused digital transformation journeys

In 2019, MemberWise estimate over 40% of membership organisations will be horizon searching for new suppliers to provide enhanced member value and growth. In response, we've partnered with them to arrange a free half-day seminar to provide membership and association professionals with best practice information and advice for procuring and selecting the right CRM and/or CMS system.


09:00 Registration, networking and refreshments

09:25 Welcome and introductions (Rich Gott, Chair, MemberWise)

09:30 The State of Digital in the Membership Sector (Rich Gott, Chair, MemberWise)

10:00 Bar Council case study (Andrew Wiley, Head of Project Management Office)

Hear Andrew explain how working with smartimpact they:

  • redirected their digital transformation and how they got back on track;
  • went from having a lack of basic information on their barristers to having accurate information on areas of practice, location, salary, gender and ethnicity;
  • developed an outstanding mobile app to speed barristers’ entry into court;
  • saved £148,000 on their annual data requirements in 2018.

10:30 Networking and refreshment break

10:45 Digital transformation projects in practice: the pitfalls and the positives (Janine Chasmer, Executive Consultant, Purple)

  • The bear traps: real sector examples of where and how projects haven’t gone to plan;
  • Digital transformation done the right way: positives and best practice;
  • Top tips and ideas for your project.

11:15 Bringing Microsoft Dynamics 365 to life! (Ahmed Eltohamy, Managing Director, smartimpact)

  • Overview for those new to Dynamics;
  • Why it’s the most popular software for membership organisations (Microsoft Dynamics holds the largest share of the CRM/AMS market in the membership sector – 23% of membership organisations and associations are using it);
  • What’s in store for the future?
  • What an integrated CRM and CMS system looks like.

11:45 Over to you…
Have you got a burning question for smartimpact or any internal challenges around CRM or advanced CMS? We don’t just offer intelligent CRM systems. We also create cutting-edge websites and member portals. So, ask us anything and if you’d prefer we’d be more than happy to discuss it one-to-one with you after the session.

12:00 Networking lunch

13.00 Close 

Who should attend?

This event is designed to help anyone involved in their organisation’s digital transformation from membership organisations with 6,000 members or more.

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