Blog

Get the smartimpact team's comment and opinion on everything CRM and beyond.

How to use member intelligence to keep your members and board happy

How to use member intelligence to keep your members and board happy

18 October 2019 by Lauren Smith

Our digital transformation solutions can help you understand your members better, target them more effectively and keep them happy. This can help you to meet your strategic objectives and ultimately keep your board happy too, and who doesn’t want that? Read more

Top things to consider before going through a digital transformation

Top things to consider before going through a digital transformation

17 June 2019 by Lauren Smith

So, your organisation is ready for a digital transformation? Perhaps you’ve worked out that your current CRM is no longer catering to your ever-changing needs as an organisation and you need an open, widely supported platform that is flexible and can grow and adapt as you do, such as a CRM Membership system like Microsoft Dynamics 365. Read more

How to create an unmissable association conference

How to create an unmissable association conference

18 February 2019 by Lauren Smith

An association's events programme is usually one of the main reasons for members to join. Make sure you maximise the benefits of attending for members. Read more

Up to 75% discount on Microsoft Dynamics 365 for charities

Up to 75% discount on Microsoft Dynamics 365 for charities

01 February 2019 by Lauren Smith

smartimpact explores the core benefits Microsoft Dynamics 365 brings to charities and membership organisations, and tells you how to get up to 75% discount. Read more

Reasons to choose smartimpact as your digital transformation partner

Reasons to choose smartimpact as your digital transformation partner

21 January 2019 by Lauren Smith

What criteria should you look for when choosing a Dynamics partner to work with on your Membership CRM project? Read more

See your data in new ways with Power BI

See your data in new ways with Power BI

19 December 2018 by Lauren Smith

There are many software and business platforms on the market that allow you to view and draw insight and business intelligence (BI) from your data. Microsoft’s version is Power BI which allows you to go from data to powerful insights within minutes. Read more

Risks of not integrating your system

Risks of not integrating your system

11 December 2018 by Lauren Smith

In our last blog post, Naresh spoke about system integration and why it’s so important. But what are the dangers and risks involved in not integrating? Lack of integration means your data is highly likely to be kept in silos and you may risk the following: Read more

The ability to adapt in the face of change is what TechSmart is all about

The ability to adapt in the face of change is what TechSmart is all about

30 November 2018 by Lauren Smith

We were proud to be Platinum Sponsors of TechSmart on 27th November 2018, with around 350 delegates in attendance – it was certainly a must-attend event for anyone within the membership space who wants to learn and keep abreast of what the technology marketplace has to offer their organisation. Read more

What members want and expect

What members want and expect

23 November 2018 by Lauren Smith

Your members now expect more from you than ever thanks to the likes of Amazon, Uber and JustEat to name just a few. Consumers can get goods, taxis and food all at the tip of their fingers and a click of a button – literally. Amazon is renowned for its 1-Click service, Uber can get a taxi to your location in as little as two minutes and JustEat will deliver food to your door just as quick (almost!). Read more

Back to basics: Membership CRM

Back to basics: Membership CRM

09 August 2018 by Lauren Smith

We’ve recently been engaged in conversations with a number of membership associations where it became clear they didn’t have a clear idea about what a modern, integrated CRM system could do for them. Read more

Are you stuck on a legacy CRM system?

Are you stuck on a legacy CRM system?

02 August 2018 by Lauren Smith

Unless you’ve been living in a vacuum recently, you’ll know that audiences expect you to be aware of their wants and needs and communicate with them accordingly. However, many membership bodies are still struggling to meet expectations because their traditional legacy systems have fallen behind. Read more